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After Hours Access

Photo of a Telehealth nurse

Telehealth Ontario

 
Free Access to a Registered Nurse — 24 Hours a day, 7 days a Week.
 
The after-hours clinic will run from 5:00pm-8:00pm Monday to Thursday, and 10:00am – 1:00pm Saturday.  These appointments will be managed over the telephone unless a physician has advised you to come to the clinic.  To access these after-hours services, please call 519-629-4620 or 519-740-5010 (press 1). 
 
Outside of these hours, please continue to call the Telephone Health Advisory Number at 1-866-553-7205 or TTY 1-866-250-3379.
 

What is Telehealth Ontario?

Telehealth Ontario is a free, confidential telephone service you can call to get health advice or general health information from a Registered Nurse.

That means quick, easy access to a qualified health professional, who can assess your symptoms and help you decide your best first step. We can help you decide whether to care for yourself, make an appointment with your doctor during regular hours or at our after-hours clinic, contact a community service or go to a hospital emergency room.

How Does Telehealth Ontario Work?

When you call Telehealth Ontario, you will be talking directly with a Registered Nurse. You will be asked to describe your symptoms and answer questions to best assess the seriousness of the problem. Based on the assessment, the Registered Nurse can either advise self care, recommend a visit to a health practitioner or, give you the phone numbers of community resources nearest you.

The Telehealth Ontario service is provided in English and French, with translation support for other languages and a direct TTY number for those with hearing and speech difficulties. Callers can also be connected to medication information and health information audio tapes.