At the Two Rivers Family Health Team, we are committed to providing the best primary health care in our community. We believe that our patients and families are partners in the delivery of quality patient care. We make the following commitment to you:
You have the right to:
Be treated in a kind and respectful way.
Be given information in a way you will understand and is meaningful to you.
Expect that your health care team will share relevant information with each other within the circle of care, unless otherwise restricted by you
Participate in making decisions about your care.
Know the names and roles of people involved in your care.
Express your concerns and get answers to your questions.
Be told of the fees not covered by OHIP and that you or your family will have to pay.
As a patient you have rights and responsibilities. Please make sure you abide by following:
Be polite and respect other patients, visitors, and members of the health care team.
Recognize that the needs of other patients and families may sometimes be more urgent than your own.
Give accurate information to your health care team to help them plan your care.
Give your health care team the name of the person who will represent you if you cannot make decisions by yourself.
Follow the plan of care the best way you can.
Accept responsibility for the decisions you make about your treatment.
Take care of your personal things.
Respect clinic property and act in a safe and responsible way.
Understand and be responsible for all expenses not covered by OHIP.
Notify your health care provider if you can’t keep an appointment.