Medical Receptionist

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We have an opening for a full-time Medical Receptionist.  The ideal candidate will have at least 2 years’ experience and have very strong communication skills (including medical terminology).  Must be comfortable managing a busy multi-line telephone system, booking appointments for multiple Physicians and simultaneously assisting patients at check-in.  Experience using Telus Practice Solutions (EMR) would be an asset.       

Please include a cover letter with your resume.

Located in Cambridge, HealthLink Family Practice is a part of the Two Rivers Family Health Team. This is a busy practice, consisting of eight family physicians.

TRFHT is an inclusive employer. If you require accommodation at any point in making an application for this position, please contact our office.

The successful candidate will be required to provide proof of COVID vaccination (or an acceptable medical / religious exemption). 


The Medical Receptionist acts as the focal point of communication between the patients and the medical team, with confidentiality being the key issue at all times.  The Medical Receptionist will be responsible for providing a consistently high level of administrative support to the physicians and other clinic staff.  In undertaking the role of Medical Receptionist, the employees will be required to initiate their own tasks, have the ability to prioritize work and multi-task in a highly demanding environment.



  • Manage a busy multi-line telephone system in a friendly and professional manner
  • Assist with clerical/administrative support to patients, families, staff and Physicians
  • Manage, schedule and maintain appointment calendars for multiple Physicians, AHP and Clinic Nurse
  • Independently respond to both verbal and written inquiries (EMR messages, faxes, emails)
  • Initiate and maintain confidential medical files and records
  • Performs document preparation, scanning and indexing of paper medical record documents into the EMR and audits results for image quality and indexing accuracy
  • Retrieves and downloads various lab reports from outside sources (CMH, True North, LifeLabs and CML) and enters the reports into patient records while messaging appropriate doctor
  • Ensures all forms are completed and properly identified prior to scanning
  • Other duties and tasks as required


  • High school diploma and successful completion of medical program such as Medical Administration
  • Minimum 2 years medical administration experience
  • Excellent understanding and regular use of medical terminology
  • Experience with Practice Solutions EMR software an asset
  • Scanning or Medical Records experience is also an asset
  • Ability to communicate and work effectively in a team setting
  • Strong knowledge of general office procedures including multi-line phone system, fax machine and scanning equipment
  • Positive attitude, pleasant and professional manner in person and over the phone
  •  Excellent customer service skills
  • Exceptional organizational, time management and prioritization skills
  • Ability to work well under pressure and handle difficult situations in a calm manner
  • Must be able to handle work volume fluctuations; proactive, reliable and flexible


HealthLink Family Practice
Two Rivers Family Health Team
B10-350 Conestoga Blvd.
Cambridge, ON CANADA
N1R 7L7